How to Effectively Address Common Team Challenges Leaders Face
One of the most common questions we receive from clients is how to handle specific challenges with team members. Questions like:
- “How do I deal with someone who is withdrawn and seems to be disengaged?”
- “What should I do when a team member keeps making mistakes?”
- “One of my team members isn’t delivering—how can I help improve their performance?”
- “How do I resolve workplace issues?”
These situations are often tricky, but the way leaders approach them can make all the difference. The aim is to improve the performance of disengaged employees.
Firstly, Avoid Making Assumptions
When we ask clients what they’ve observed about the team member, the responses often start with phrases like:
- “I think…”
- “I’m not sure, but…”
- “I assume…”
This highlights a common pitfall—leaders often make assumptions about a person’s behaviour or the situation instead of identifying the actual reality of the problem.
Have the Courage to Have the Conversation
To address the issue, leaders must have the courage to have an open and honest conversation with the team member. This isn’t about assigning blame, it is about actually understanding the situation. What’s going on from their perspective? What challenges are they facing? What are they thinking or feeling? Listen to what they have to say, listen to really understand.
Only by having the conversation can you take productive steps to address the situation and effectively support the team member.
Act Quickly
Timing is critical. These conversations shouldn’t wait until weeks or months have passed. The longer the issue persists, the harder it becomes to resolve. Addressing the matter early not only helps prevent further complications but also demonstrates to your team member that you care about their success and well-being.
By prioritizing open communication and seeking to understand the root cause of challenges, leaders can facilitate better outcomes for their team and create a more supportive work environment.